Draft: written to follow standard UK consumer law for online shops. Please confirm the return address, who pays for change-of-mind returns, and which products count as perishable. This isn’t legal advice, so have it checked if you’re unsure.
Not happy with something? We want you fishing with gear you trust, so here’s how returns work.
Changed your mind
You can cancel your order for any reason within 14 days of receiving it. Tell us within that time (by email is fine), then send the item back within a further 14 days, unused and in its original packaging. Return postage for change-of-mind returns is paid by you.
We’ll refund the price of the item and the standard delivery charge you paid, within 14 days of receiving it back, to your original payment method.
What we can’t take back
For hygiene and freshness reasons, the 14-day cancellation right doesn’t apply to:
- freezer baits and other bait that can go off quickly;
- sealed bait, liquids and glugs once the seal has been opened.
This doesn’t affect your rights if something arrives faulty or not as described (below).
Faulty or not as described
If anything arrives damaged, faulty or not as described, contact us with your order number and a photo. Within 30 days of delivery you’re entitled to a full refund; after that we’ll repair or replace it, or refund you if that isn’t possible. We’ll cover the cost of sending faulty items back.
How to return something
- Email us with your order number and what you’re returning.
- We’ll reply with the return address and anything else you need.
- Send it back with a tracked service and keep your proof of postage.