Draft: suggested questions with answers based on the rest of the site. Please check each answer, and tell us the questions customers actually ask you.
Bait
What’s the difference between shelf-life and freezer baits?
Shelf-life baits are dried and preserved so they keep in the cupboard for months, ideal for keeping a bag in the car. Freezer baits have no preservatives, so they’re as fresh and attractive as they can be, but need to go in the freezer as soon as they arrive.
How should I store my bait?
Keep shelf-life baits somewhere cool and dry, in a breathable bag rather than sealed plastic. Freezer baits should be frozen on arrival and taken out the night before your session.
Which size boilie should I use?
As a rough guide: 12–15mm for smaller waters, wary fish or when there are lots of nuisance fish about; 18–20mm or bigger for larger fish, long sessions or where small fish keep picking up your hookbait. Ask us about your water and we’ll suggest a size.
Do you make custom or bulk batches?
Yes. For clubs, syndicates or bulk orders, get in touch with what you’re after and how much, and we’ll quote you.
Orders & delivery
How much is delivery?
Standard UK delivery is £4.99, and free on orders over £40. See our delivery page for the details.
When will my order be sent?
Orders placed before 2pm on a working day are dispatched the same day. You’ll get tracking by email once it’s on its way.
Do you deliver outside the UK?
Not at the moment. We only deliver to UK addresses.
Can I change or cancel my order?
If it hasn’t been packed yet, almost certainly. Contact us as soon as possible with your order number.
Payments & returns
How can I pay?
By debit or credit card, Apple Pay, Google Pay or PayPal. Payments are handled securely by Stripe and PayPal, so we never see your full card details.
Can I return bait?
Unopened shelf-life bait and tackle can be returned within 14 days. Freezer baits and opened bait can’t be returned unless they’re faulty. Full details are on our returns page.